GoToMeeting Sucks Customer Reviews and Feedback

From Everything.Sucks

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time. In late 2015, Citrix announced plans to spin-off the GoToMeeting business as a stand-alone subsidiary with a market value around $4 billion. In July 2016, Citrix and LogMeIn announced plans to merge the GoTo family of products.

A unsatisfaid customer said this in a review: "I needed lots of support when I was setting up our GoToMeeting account. When you try to make some changes you are faced with recorded messages, it is impossible to speak with their customer team. I waited for more than 40 minutes on two different occasions. Very frustrating. I am paying for a service that Zoom provides for free.


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Former Employee - Anonymous Employee says

"I worked at LogMeIn full-time Cons: If you are part of one of the acquired companies, the transition out is not professional."

Former Employee - Marketing says

"I worked at LogMeIn full-time Cons: I was part of the merger of Citrix and LogMeIn. There were so many bad business calls in which a lot of the original members of my team were laid off or left."

Former Employee - Senior Project Manager says

"I worked at LogMeIn full-time for more than 3 years Cons: Leadership has no vision other than $$$ and in that pursuit they jump through impossible hoops over dollars to pick up pennies. They don't care about the products they sell, only the money they make. It's fitting that they've been bought by a private equity firm because that's exactly how they act with acquisitions. They buy companies axe all of the management that knows how to run it and pull the profit from the currently running operations. When the acquisition flags as a result of the leadership vacuum and poor decisions Boston is making for them, they see the organization as a lost cause and start laying off the workforce and putting money into another new acquisition. It's an aggressive slash & burn operation. It's astonishing that they can't see how poorly it works. When they bought GoToMeeting, Zoom wasn't even a serious competitor. But now, during the time GTM should be shining and taking in the biggest payday it's seen in years, Zoom is eating up a vast portion of it because they gutted all of the management, engineering, and marketing teams that had worked on it for decades. They are failures of the highest magnitude for wasting the potential of their acquisitions. Honestly they should have been indicted for their poor decision making that basically amounts to theft from their stockholders... maybe that's actually why they sold to Evergreen & Francisco partners. The leadership might be in federal prison otherwise."

Former Employee - Sales says

"I worked at LogMeIn full-time for more than 3 years Cons: Mid level management are the biggest bunch of dipshits I have encountered in my 20 years as a sales professional. Arrogant, angry, and oblivious. Many are “promoted” to “senior” title. “Please don’t leave us” for lack of better term. No wonder Zoom is leading the pack! LMI management has no idea how to manage a team let alone be “promoted” to senior."

Former Employee - Engineer says

"I worked at LogMeIn full-time for more than 3 years Cons: Really, the Boston leadership managed to destroy every semblance of a functional, competitive, innovative place to work and grow. They destroyed Jive and GetGo soon after each of those acquisitions, in "red wedding"-style management executions. Now they're a tiny shadow of what their potential could have been. When I first joined LogMeIn, Zoom was an up and coming "ankle biter". Today, Zoom's market cap is around 37 times LogMeIn's final acquisition value. The story of this failure has got to be one for the history books of multi-billion-dollar catastrophes."

Former Employee - Senior Software Engineer II says

"I worked at LogMeIn full-time for more than 3 years Cons: Not really an engineering company, but rather focused on acquisitions. Company is trying to maximize profits and minimize expenses. Without long term vision for technological advance."

Former Employee - Anonymous Employee says

"I worked at LogMeIn full-time for more than a year Cons: LogMeIn does not treat its employees with respect, especially if you are over the age of 30 and worse if you are a woman. Compare the stock performance to Zoom - it says it all."

Current Employee - SSE says

"I have been working at LogMeIn full-time for more than a year Cons: I see all Cons in this company."

Former Employee - Senior Software Engineer says

"I worked at LogMeIn full-time for more than 3 years Cons: Lot of layoffs and office closures over the past couple of years, losing market position in key products... Uncertainty after takeover by private investors 2019.. Often changing benefits/policies that results in salary reduction..."

Current Employee - Anonymous Employee says

"I have been working at LogMeIn full-time for more than 5 years Cons: Yearly layoffs to close US office sites. Probably fine if you work in Germany or Hungary. Otherwise, it’s just a matter of time."

Albert says

"I cannot recommend LogMeIn products. - not innovative enough - copying other solutions and competitors - bad quality and performance issues You will have issues with all their products. (GoToMeeting, GoToWebinar, GoToTraining, LastPass, Central...)"

AJ says

"I've been trying to reach someone for 8 days to ADD services - spend more $$ and can't get a response, if that tells you anything. Just trying to find an email took 1+ hour. Their live chat was super rude and ended it when they found out I was an existing customer. I don't understand why companies stay in business if they don't want to help their customers?! Blows my mind."

Valentin says

"Was contacted by a sales representative shortly after filling in the contact form on their website. We had a good discussion and agreed on a couple follow-up actions for them, including for example sharing the price rates for the extended list of international dial-in numbers. Never heard of them after that, no response to my follow-up requests. Neither by e-mail, linkedin (the sales rep. had sent me a connection request), or even their contact form... Strange behaviour, would not trust."

Anna K. says

"Disappointed. Not easy to use at all."

Nichlas says

"Incredible bad service, Sales person wanted to sell me a year subscripsion, even after i told him its a one time set up, then he didn't want to talk to me anymore and hung up. I still havent heard back on my email from him. 0 out of 5 stars if possible."

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